1. Non-Refundable Services
All services offered via Holivate.com—including but not limited to content consultations, curated experiences, guided tours, and bookings—are non-refundable unless otherwise explicitly stated on the dedicated service page.
2. Returns (Physical Products Only)
We accept returns for physical merchandise within 14 days from the date of delivery.To initiate a return, please contact us at info@holivate.com with your order details. To be eligible:
- Items must be unused, unwashed, and in original condition.
- Packaging must be intact and include any tags or inserts.
3. Refunds (Physical Products)
Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved, a refund will be issued to your original method of payment. Please note:
- Original shipping charges are non-refundable
- Refunds may take several business days to reflect depending on your bank or payment provider
4. Exchanges
If you need to exchange an item for a different size or style, please email us at info@holivate.com within 14 days of receiving your item. We will guide you through the next steps, subject to item availability.
5. Non-Returnable Items
Please note, the following items cannot be returned or refunded:
- Digital downloads or media
- Personalized or custom-made items
- Gift cards or promotional codes
- Perishable or consumable goods
6. Damaged or Defective Items
In the rare case that your item arrives damaged or defective, please notify us within 48 hours of delivery with clear photos of the item and packaging. We will arrange for a replacement or refund based on availability and your preference.
7. Return Shipping
Customers are responsible for return shipping costs unless: (In such cases, we will provide a prepaid shipping label.)
- The wrong item was shipped
- The item was received defective or damaged
8. Processing Time
All refunds and exchanges will be processed within 5–7 business days after receiving your return. Additional time may be required by your payment provider to reflect the refund.
9. Contact Us
If you have any questions or concerns about this Privacy and Cookie Statement or our privacy practices, please contact us at: Help Center
Thank you for using Holivate. We are committed to protecting your privacy and ensuring the security of your personal information.
